Return Policy & Shipping Information
What is your return policy?
For online orders, we will issue a prepaid return shipping label if the return is a result of our error (you received an incorrect item or defective item, etc.). In all other cases, you are responsible for return shipping and may ship back the item using the carrier of your choice.
Please contact us within 10 days at firstname.lastname@example.org if you require assistance returning or exchanging an item.
We gladly accept returns in store on unworn, unwashed items with original tags still attached within 30 days of purchase.
We will provide our best effort to ship all orders within 1-2 business days, though scrub orders may be delayed due to stock levels. Should we not be able to fulfill your purchase immediately, we will notify you by email with a more accurate shipping date.
Please note that choosing expedited shipping with Canada Post will not change how quickly your order is prepared, only how quickly it is shipped by Canada Post.
NBCC students ordering online outside of the original semester window should expect their scrubs to take up to 1.5 months for delivery.